X Online Banking
If you don't already use Online Banking, it's simple to register online.
Capital One can help you find the right credit cards; checking or savings accounts; auto loans; and other banking services for you or your business. Flexible banking options built for you. Managing your money is easy with U by BB&T ®, ranked #1 in Customer Satisfaction with Mobile Banking among National Banks by J.D. Disclosure 1 1 BB&T, now Truist, received the highest score among national banks (banks with more than $150B in deposits) in the J.D. SunTrust Online Banking.
Fraudsters don’t quit
Scams never stop. But we can help you spot them all year round. When you buy things online, be safe and pay by card. Find out more
HELP & SUPPORT
What can I do to protect myself online?
Adopting a few good habits can help make sure your personal information stays safe and secure on the internet. Find out more about online security.
Why am I having trouble signing in?
It could be because you're trying to sign in from a networked site (the office, for example). If so, please contact your Systems Administrator for help.
If you still have trouble, please call our helpdesk on 0345 602 0000 (+44 1132 798 302 from outside the UK).
Textphone users who have a hearing or speech impairment can call us on 0345 732 3436.
How do I reset my password and/or memorable information?
First, go to the Online Banking sign in screen and click on the 'Forgotten your sign-in details?' link. You'll need to enter a few details. On the next screen you’ll be asked if you want to reset your password or reset both your password and memorable information. Select the option which applies to you.
If you choose to reset your password and/or memorable information, you’ll need to enter and confirm your new details and select a phone number for us to call you on. You’ll then receive a call from our automated system. Follow the instructions and your password and/or memorable information will be reset immediately.
I'm locked out of my account. What should I do?
You may need to reset your password. To do so, go to the Online Banking sign in screen, click on the 'Forgotten your sign-in details?' link, and follow the on-screen instructions.
If you’re still unable to access Online Banking, please call our helpdesk on 0345 602 0000 (+44 1132 798 302 from outside the UK) and one of our customer service agents will be able to help you. Textphone users who have a hearing or speech impairment can call us on 0345 732 3436.
Are my security details case sensitive?
No, your security details, including your password and username, aren’t case sensitive.
CONTACT US
General banking & account queries
0345 720 3040
Open 7am - 11pm, seven days a week.
If you have a hearing or speech impairment, you can contact us using Text Relay or Textphone on 0345 732 3436 (lines are open seven days a week, 9am to 5.30pm)
Internet Banking queries
C Online Banking
Technical queries about the Online Banking service
0345 602 0000
If you have a hearing or speech impairment, you can contact us using Text Relay or Textphone on 0345 732 3436 (lines are open seven days a week, 9am to 5.30pm)
C Online Banking Login
Saving application queries
C I B C Online Banking
0345 726 3646
Open 7am - 11pm, 7 days a week.
If you have a hearing or speech impairment, you can contact us using Text Relay or Textphone on 0345 732 3436 (lines are open seven days a week, 9am to 5.30pm)
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.
Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.